How To Advance Your Career In Customer ServiceEarlier this week I posted an article all about the true state of progression within Customer Service and the response shone a light on my…Sep 9, 2021Sep 9, 2021
The Truth About Progression In Customer ServiceAt 27, having worked in Customer Service for 6 years, I’ve massively beaten the odds. The average tenure for someone working in Customer…Sep 6, 2021Sep 6, 2021
Can We Drop The ‘Customer’ From Customer Service, Please?For once, asking people to not use the word ‘customer’ won’t come from me correcting everyone’s use of this to ‘rider’, à la Buzzbike’s…Jul 21, 2021Jul 21, 2021
Why Empathy Isn’t The Most Valued Customer Service Trait At BuzzbikeThere’s something we value a lot more than empathy amongst our Rider Happiness Champions…Jul 14, 2021Jul 14, 2021
